6threadsstudio

Refund and Returns Policy

HomeRefund and Returns Policy

The 6ThreadsStudio Guarantee: Secure Returns & Hassle-Free Refunds

At 6ThreadsStudio, we are committed to delivering an uncompromising premium experience. We stand firmly behind the luxurious fabrics, authentic craftsmanship, and superior quality of our Indian ethnic wear. We understand that shopping internationally requires trust, which is why we have designed a fully transparent and customer-first return policy for our clients in the USA and Canada.

1. Standard Returns: 7-Day Window

We want you to shop with absolute confidence. If your standard-size outfit does not meet your expectations, we offer a straightforward return process:

Packaging: All original tags, labels, and premium packaging must be intact and securely attached.

Timeframe: You have 7 days from the date of delivery to initiate a return request.

Condition: The garment must remain unworn, unwashed, unaltered, and completely free of any stains or odors.

2. Damaged or Incorrect Items: 100% Coverage

Every single garment undergoes a rigorous multi-point quality inspection before it is shipped internationally. However, in the rare event of an issue, we take full responsibility:

Zero Cost to You: We will immediately arrange for a 100% Full Refund or expedite a free replacement, ensuring you face absolutely no hidden charges or shipping penalties.

Immediate Resolution: If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receiving the package.

3. Custom-Stitched Outfits

We offer expert tailoring to ensure your lehengas, suits, or gowns fit you flawlessly. Please note our policy regarding personalized tailoring:

Double-Check Measurements: We strongly advise reviewing your submitted measurements carefully before finalizing a custom-stitched order.

Non-Returnable: Because custom-stitched outfits are permanently altered to match your specific body measurements, they cannot be resold. Therefore, these items are strictly non-returnable and non-refundable.

4. How to Initiate a Return (3 Easy Steps)

We do not use complicated automated bots. You will always speak directly with our dedicated support team:

  • Step 1: Reach out to us via WhatsApp at or email us at.
  • Step 2: Provide your Order Number and share 2-3 clear photographs of the product.
  • Step 3: Our team will review your request within 24 hours and provide you with clear, easy-to-follow return shipping instructions.

5. Fast & Secure Refund Processing

We respect your money and ensure swift processing once a return is authorized:

  • Inspection: Once your returned package arrives at our facility, it will undergo a quick quality check.
  • Direct Credit: Upon approval, your refund will be automatically processed and credited back to your original payment method (Credit Card, PayPal, or Stripe).
  • Timeline: Please allow 5 to 7 business days for the funds to reflect in your account, depending on your bank’s processing speed.